Refund policy
- Full-priced products with original receipt may be exchanged within 30 days of purchase and returned within 7Â days from delivery or collection (product should be in its original condition, unaltered, unused with original tags attached.)
- Sale products may be exchanged within 14 days or returned within 7 days of purchase as long as they're accompanied with the original receipt. Outlet items cannot be returned, refunded, or exchanged.
- Each order is eligible for a one-time exchange only (excludes outlet items).
- Refund of full-priced products will be permitted within 7Â days, with an original purchase receipt upon original form of tender (e.g. if original purchase was made in credit card purchases refund will be made through credit card, etc.)
- Refund on Credit/Debit card payments: Note that your bank or card issuer can take anywhere between 2 to 15 additional business days to process these return transactions
- Refund of purchases made using Tabby: Refunds will be credited to the debit or credit card you’ve used with Tabby. This may take 2 to 15 business days, depending on your bank or card issuer’s policy.
- Due to hygiene reasons, no exchanges or refunds will be offered on jewellery, swimwear, underwear, fragrance and beauty products.
- Items that have been altered cannot be returned, refunded, or exchanged.
- Orders cancelled after dispatch will not be eligible for a shipping fee refund.
- The above policy applies only to products purchased within Al-Futtaim Brands store across UAE.