Here at Ted, we work around the clock to keep our online services ticking over smoothly and ensure that all orders are fashionably on time.




Delivery address

Delivery timeframe

Delivery cost

Within Dubai

1-2 working days

Free delivery for orders over AED 200

AED 15 delivery fee for orders AED 200 and under

Other emirates

1-3 working days



Something not quite right? Simply return your item(s) to us. Items can be returned within 14 days from delivery or collection.


Return through the website

Let us know you want to return your item(s) by using the Return My Order feature on the website.


Return to store

Simply bring your item(s) for return to the Ted Baker Dubai Mall store, along with your invoice. Click here to check the store's details.


Return and exchange policy

  • Full-priced products with original receipt may be exchanged within 30 days of purchase (Product should be in its original condition, unaltered, unused with original tags attached.)
  • Refund of full-priced products will be permitted within 7 days, with an original purchase receipt upon original form of tender (e.g if original purchase was made in credit card purchases refund will be made through credit card, etc.)
  • Sale products with an original receipt may be exchanged within 7 days or returned within 3 days of purchase
  • Refund on Credit/Debit card payments: Note that your bank or card issuer can take anywhere between 2 to 15 additional business days to process these return transactions
  • No Exchanges or Refunds will be offered on Jewellery, Accessories, Swimwear, Underwear, Fragrance and beauty products.
  • The above policy applies only to products purchased within Al-Futtaim Brands store across UAE.