Here at Ted, we work around the clock to keep our online services ticking over smoothly and ensure that all orders are fashionably on time.
Delivery
|
Delivery type |
Delivery address |
Delivery timeframe |
Delivery cost |
|
Standard |
Within Dubai |
1-3 working days |
Free
|
|
Standard |
Other emirates |
1-3 working days |
|
|
Express |
Within Dubai |
4-hour delivery for orders placed before 6:00 PM
|
AED 30 |
Returns
Something not quite right? Simply return your item(s) to us. Items can be returned within 7 days from date of purchase.
Return through the website
Let us know you want to return your item(s) by using the Return My Order feature on the website. Please note that you’ll also need to send us your IBAN certificate (please contact your bank on how to acquire this certificate.)
Return to store
Simply bring your item(s) for return to any of our Ted Baker stores, along with your invoice. Click here to check our store locations.
Please note that you’ll also need to send us your IBAN certificate (please contact your bank on how to acquire this certificate.)
Return and exchange policy
-
Full-priced products with original receipt may be exchanged within 30 days of purchase and returned within 7 days from delivery or collection (product should be in its original condition, unaltered, unused with original tags attached.)
-
Refund of full-priced products will be permitted within 7 days, with an original purchase receipt upon original form of tender (e.g. if original purchase was made in credit card purchases refund will be made through credit card, etc.)
-
Sale products may be exchanged within 14 days or returned within 7 days of purchase as long as they're accompanied with the original receipt.
- Refund on Credit/Debit card payments: Note that your bank or card issuer can take anywhere between 2 to 15 additional business days to process these return transactions
- Refund of purchases made using Tabby: Refunds will be credited to the debit or credit card you’ve used with Tabby. This may take 2 to 15 business days, depending on your bank or card issuer’s policy.
- No Exchanges or Refunds will be offered on Jewellery, Accessories, Swimwear, Underwear, Fragrance and beauty products.
- The above policy applies only to products purchased within Al-Futtaim Brands store across UAE.
- Items that have been altered cannot be returned, refunded, or exchanged.